To get help from a TurboTax representative, you can navigate through their automated system. Choose the option related to your issue, such as filing a return, amending a return, or getting help with your account. If the automated system can’t resolve your problem, it will provide you with options to connect with a live agent via phone, chat, or email. You may need to provide additional information, such as your name, contact details, and a brief description of your issue.
TurboTax Live Support Options
If you need assistance with your taxes, TurboTax offers several ways to connect with a live person. Here are the available options:
- Call: You can call TurboTax directly at 1-800-446-8848. Hours of operation are Monday to Friday, 8:00 AM to 11:00 PM EST, and Saturday to Sunday, 9:00 AM to 9:00 PM EST.
- Video Chat: For a more personalized experience, you can schedule a video chat with a TurboTax expert. Visit the TurboTax Help Center to book an appointment at a convenient time.
- Screen Share: If you’re experiencing difficulties with your tax software, you can share your screen with a TurboTax expert. This allows them to see what you’re seeing and provide guidance remotely.
In addition to these options, you can also access help through the following channels:
- Online Forum: The TurboTax community forum is a great resource for finding answers to common tax questions. Other users and TurboTax experts can provide assistance in this forum.
- Help Center: The TurboTax Help Center offers a vast collection of articles, FAQs, and troubleshooting guides. You can search for specific topics or browse through different categories.
- Mobile App: The TurboTax mobile app provides access to expert assistance as well. You can connect with a live person through chat or video.
| Support Option | Availability |
|---|---|
| Call | Monday to Friday, 8:00 AM to 11:00 PM EST Saturday to Sunday, 9:00 AM to 9:00 PM EST |
| Video Chat | By appointment |
| Screen Share | Available during call support hours |
Contacting TurboTax by Phone
There are several ways to get in touch with a live person at TurboTax. One option is to call their customer service number. Here are the steps on how to do it:
- Dial 1-800-446-8848.
- Follow the prompts to select your language and the reason for your call.
- Wait on hold until a customer service representative is available.
You can also contact TurboTax by phone through their automated phone system. This system can provide you with information about your tax refund, answer questions about your tax return, and help you troubleshoot any issues you may be having.
To use the automated phone system, call 1-800-446-8848 and follow the prompts.
Here is a table summarizing the different ways to contact TurboTax by phone:
| Method | Phone Number | Hours of Operation |
|---|---|---|
| Customer service | 1-800-446-8848 | Monday – Friday, 8am – 11pm ET |
| Automated phone system | 1-800-446-8848 | Available 24 hours a day, 7 days a week |
TurboTax Chat and Email Support
Need assistance with your TurboTax account? You can reach a live representative through a variety of methods. Here’s how you can contact TurboTax support:
- Chat:
- Go to the TurboTax website.
- Click on the “Help” tab.
- Select “Contact Us” then choose “Chat.”
- Email:
- Visit the TurboTax website.
- Click on the “Help” tab.
- Scroll down to “Still Need Help?”, then select “Email Us.”
When contacting TurboTax support, be sure to provide clear and detailed information about your issue, including screenshots or error messages if applicable. This will help the representative assist you more efficiently.
| Contact Method | Hours of Operation |
|---|---|
| Chat | Monday – Friday: 9AM – 9PM EST Saturday – Sunday: 9AM – 5PM EST |
| 24 hours a day, 7 days a week |
How Do I Speak to a Live Person at Turbotax
TurboTax is a popular tax preparation software that can be used to file both federal and state taxes. However, there may be times when you need to speak to a live person at TurboTax for assistance. Here are a few ways to do so:
Alternate Ways to Reach a Human at TurboTax
- Call TurboTax customer service. The TurboTax customer service phone number is 1-800-446-8848. When you call, you will be prompted to enter your Social Security number or Individual Taxpayer Identification Number (ITIN). You will then be connected to a customer service representative who can assist you with your questions.
- Chat with a TurboTax customer service representative. You can chat with a TurboTax customer service representative by going to the TurboTax website and clicking on the “Help” link. Then, click on the “Chat with us” button. You will be connected to a customer service representative who can assist you with your questions.
- Email TurboTax customer service. You can email TurboTax customer service by going to the TurboTax website and clicking on the “Help” link. Then, click on the “Email us” button. You will be prompted to fill out a form with your contact information and your question. A customer service representative will respond to your email as soon as possible.
| Method | Contact Information |
|---|---|
| Phone | 1-800-446-8848 |
| Chat | TurboTax website, “Help” link, “Chat with us” button |
| TurboTax website, “Help” link, “Email us” button |
Thanks for hanging in there with us through this TurboTax adventure! We hope this guide has helped you navigate the sometimes-tricky world of getting a live person on the line. Remember, the best time to call is early in the morning or late at night when the call volume is lower. And if you don’t get through the first time, don’t give up! Keep trying until you’re finally connected with a friendly and helpful TurboTax representative. Thanks again for reading, and be sure to stop by again soon for more tax-related tips and tricks.