Flowkey Refund Policy Explained
Flowkey, an online piano-learning platform, provides users with a comprehensive and interactive learning experience. While most users find the service valuable, sometimes circumstances may necessitate a refund.
Eligibility for Refunds
Flowkey offers refunds to users who meet the following criteria:
- Accidental Purchases: Users who unintentionally purchase a subscription can request a refund within 14 days of the purchase date.
- Technical Issues: Refunds may be granted if the platform malfunctions and prevents users from accessing the service they paid for.
- Unsatisfactory Service: Flowkey allows users to request a refund if they are genuinely dissatisfied with the service within 30 days of signing up.
Refund Process
To request a refund, users should follow these steps:
- Log into their Flowkey account.
- Navigate to the “Settings” page.
- Click on the “Billing” tab.
- Locate the subscription they wish to cancel and select the “Cancel Subscription” button.
- Complete the cancellation process and submit a refund request through the platform’s customer support.
Refund Timeline
Flowkey typically processes refund requests within 7-10 business days. The refund will be credited to the original payment method used by the user.
Table Summarizing Refund Eligibility
| Scenario | Eligibility |
|---|---|
| Accidental purchase within 14 days | Yes |
| Technical issues | Yes |
| Unsatisfactory service within 30 days | Yes |
| Beyond 14 days for accidental purchases, 30 days for unsatisfactory service | No |
Conditions for a Flowkey Refund
Flowkey offers a 30-day money-back guarantee for all of its subscriptions. This means that you can try the service risk-free for 30 days and get a full refund if you’re not satisfied.
To be eligible for a refund, you must meet the following conditions:
- You must have canceled your subscription within 30 days of purchase.
- You must not have used Flowkey for more than 30 minutes.
- You must not have downloaded any Flowkey content.
If you meet all of these conditions, you can request a refund by emailing [email protected].
Please note that Flowkey does not offer refunds for subscriptions that are canceled after the 30-day money-back guarantee period.
If you have any other questions about Flowkey’s refund policy, please contact customer support at [email protected].
Flowkey Free Trial Refund
Flowkey offers a free 7-day trial that gives you full access to the platform’s premium features. This means you can try all the lessons, exercises, and songs before you decide to subscribe.
If you’re not satisfied with Flowkey after the free trial, you can cancel your account and get a full refund within the 7-day trial period.
To cancel your Flowkey account and get a refund:
- Log in to your Flowkey account.
- Click the “My Account” tab.
- Click the “Cancel Subscription” button.
- Follow the instructions to confirm your cancellation.
You will receive a full refund within 7-10 business days.
| Scenario | Refund Eligibility |
|---|---|
| Cancellation within 7-day free trial | Yes |
| Cancellation after 7-day free trial | No |
| Technical issues with the platform (within 30 days of purchase) | Yes |
| Extenuating circumstances (e.g., medical emergency) | May be eligible for a partial refund |
Contacting Flowkey Support for Refund
To request a refund from Flowkey, you can contact their support team through the following channels:
- Email: [email protected]
- Website: Use the contact form available on Flowkey’s website: https://help.flowkey.com/hc/en-us/requests/new
- Live Chat: Click on the “Live Chat” icon available on Flowkey’s website during business hours.
When contacting support, be sure to provide the following information:
- Your Flowkey username or email address
- Your purchase date and transaction ID
- A clear explanation of why you are requesting a refund
- If applicable, any supporting documentation (e.g., screenshots of failed lessons or technical issues)
The Flowkey support team will review your request and provide you with an update on the status of your refund.
Welp, there you have it, folks! I hope this article has answered all your burning questions about Flowkey’s refund policy. If you’re still feeling a little on the fence, don’t hesitate to give their free trial a whirl. Who knows, maybe this will be your ticket to becoming the next Beethoven. Thanks for sticking around till the end! If you have any other piano-related questions, be sure to swing by again later. I’ve got plenty more knowledge bombs to drop, so stay tuned!