If you’re unable to attend Boomtown, you may be able to get a refund on your ticket, depending on the circumstances. The policy for refunds varies from year to year, so it’s best to check the Boomtown website for the most up-to-date information. Generally, refunds are only issued in cases of serious illness, injury, or other unforeseen circumstances. If you think you may be eligible for a refund, you’ll need to contact the Boomtown support team and provide documentation to support your claim. The support team will review your request and make a decision on whether or not to issue a refund.
Refund Policy and Conditions
Boomtown Fair operates a strict no refund policy, except in extenuating circumstances.
Extenuating circumstances that may be considered for a refund include:
- Proof of serious illness or injury (medical certificate required)
- Death in the family (proof required)
- Your chosen ticket tier has sold out and you are unable to attend
- Other exceptional circumstances at the discretion of the festival organizers
To request a refund, please email the Boomtown Fair team at [email protected]
Please note that refund requests must be submitted within 7 days of the festival. No refunds will be processed after this date.
Refunds will be processed to the original payment method used to purchase the tickets.
Please be aware that Boomtown Fair reserves the right to refuse a refund if the request does not meet the above criteria.
| Circumstance | Required Proof |
|---|---|
| Serious illness or injury | Medical certificate |
| Death in the family | Proof of death |
| Ticket tier sold out | N/A |
| Other exceptional circumstances | At the discretion of the festival organizers |
Eligible and Non-Eligible Purchases
Ticket refunds for Boomtown are subject to the following conditions:
Refund Eligibility
- Tickets purchased through the official Boomtown website or authorized ticket sellers
- Tickets that have not been used or redeemed
- Tickets that have been purchased within the specified refund window
Non-Refundable Purchases
- Tickets purchased through unauthorized sellers
- Tickets that have been used or redeemed
- Tickets purchased after the refund window has closed
- Tickets purchased with promotional discounts or vouchers
- Car parking passes
- Accommodations or other add-ons
Refund Process
To request a refund, eligible ticket holders must contact the Boomtown customer service team within the specified refund window and provide the following information:
| Information | Required |
|---|---|
| Ticket order reference number | Yes |
| Name of ticket holder | Yes |
| Email address associated with the ticket purchase | Yes |
| Reason for refund request (optional) | No |
Once the refund request has been processed, the refund will be issued to the original payment method within 30 business days.
Cancellations and Rescheduling
Unfortunately, Boomtown tickets are non- refundable. However, you may be able to resell your ticket or transfer it to someone else. Please see the festival’s website for more information.
Rescheduling
Boomtown is scheduled to take place from 10th – 13th August 2023. If the festival is postponed or canceled due to circumstances beyond the organizer’s control, ticket holders will be notified as soon as possible.
- In the event of a postponement, ticket holders will be given the option to transfer their tickets to the new dates or receive a full refund.
- In the event of a cancellation, ticket holders will be entitled to a full refund.
Reselling or Transferring a Ticket
If you are unable to attend Boomtown 2023, you may be able to resell or transfer your ticket to someone else. Please note that the festival’s official ticket exchange is the only authorized platform for reselling tickets.
| How to resell or transfer a ticket | Fees |
|---|---|
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And there you have it, folks! Whether you’re looking to get your hands on a Boomtown refund or just want to know the lowdown on the process, we hope this article has been helpful. Remember to check back with us later for more updates or any other festival-related information you might need. Until then, stay groovy and we’ll see you on the dancefloor!